To help you understand why your washer is not draining, here are some troubleshooting tips that may identify the source of the problem:

• Verify that the Drain Pump Filter is not clogged with dirt, lint, or other items.
• Check if the drain hose is too far down inside the drainpipe (standpipe) or laundry tub.
• Ensure there is a gap between the drain hose and the drainpipe to allow air to flow through.
• Check that the top of the drain is at least 30″ (76.2 cm) high (as measured from the floor).
• Check if the drain hose was installed correctly.
• Make sure the drain hose is not kinked or clogged.
• Ensure you are always using the correct amount of High-Efficiency detergent. (for HE washers).

If your front load or top load washer is still not draining, our Certified Technicians can help.

Schedule an appointment or call us toll-free at 1-833-585-7767 (PROS)

If you are noticing that your washer leaves white residue on black clothes, here are a few tips that may help you identify the source of the problem:

• Ensure you are always using the correct amount of High-Efficiency detergent (for HE washers).
• Check if you are using the correct cycle selection and temperature for the fabric being washed.
• Ensure that your washer is not overloaded or packed too tightly.
• Confirm that you are not mixing colours.
• We recommend cleaning your washer monthly to reduce build-up of excess detergent.

If you’re still noticing white residue on your clothes, our Certified Technicians can help.

Schedule an appointment or call us toll-free at 1-833-585-7767 (PROS)

The door lock, also known as the interlock, is an important safety mechanism on your front or top load washer. If your washer door is not locking these troubleshooting tips may help you determine why:

• Check if the cycle has recently started. The door will not lock for approximately 10 seconds after starting a cycle.
• Verify that there is nothing blocking the door or the lock mechanism.
• Check if the lock needs to be cleaned.

If your washer door is still not locking, our Certified Technicians are here to help.

Schedule an appointment or call us toll-free at 1-833-585-7767 (PROS)

A noisy washer can be attributed to a variety of operating functions. Here are some common washer noises that you may be experiencing:

• Banging, Knocking, Thumping
• Chirping
• Beeping
• Rattling, Tapping, Clicking

If you are experiencing a noisy washer, it may be part of your appliance’s normal operation or it may be something that requires a repair. Our Certified Technicians can help.

Schedule an appointment or call us toll-free at 1-833-585-7767 (PROS)

Error codes on your front or top load washer can be associated with a variety of operating issues. Our Certified Technicians can help.

Schedule an appointment or call us toll-free at 1-833-585-7767 (PROS)